Shipping policy

Last Updated: March 2026

Thank you for shopping at TheLightRise. We are committed to delivering your order quickly, safely, and efficiently. Please read the following shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few additional days. If there will be a significant delay in shipping your order, we will notify you via email.

Shipping Times

Estimated shipping times depend on the destination country.

Europe

Delivery time: 7–10 business days

United Kingdom

Delivery time: 7–10 business days

United States & Canada

Delivery time: 7–10 business days

Australia & New Zealand

Delivery time: 7–10 business days

Rest of the World

Delivery time: 7–10 business days

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping promotions during certain campaigns or on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24–48 hours.

You can track your shipment through the carrier’s tracking system.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs processing may occasionally cause additional delivery delays.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct before completing your order.

We are not responsible for packages that are lost due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, please contact us immediately.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package is missing, we recommend contacting the shipping carrier directly.

However, we will do our best to assist you in resolving the situation.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

This will allow us to review the case and provide a solution as quickly as possible.

Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability or warehouse location.

You will receive separate tracking numbers for each shipment.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to factors outside our control, including:

  • Weather conditions

  • Customs processing

  • Carrier delays

  • High seasonal demand

We appreciate your patience and understanding.

Contact Information

If you have any questions about your order or shipping, please contact our support team:

Email: support@TheLightRiseshop.com
Website: TheLightRiseshop.com